Home Automobile Complaints About Accessibility On Airplanes Doubled In 2023

Complaints About Accessibility On Airplanes Doubled In 2023

Complaints About Accessibility On Airplanes Doubled In 2023


A photo of someone pushing two Southwest Airlines wheelchairs.

Complaints from disabled vacationers doubled at the beginning of this yr.
Picture: David Paul Morris/Bloomberg (Getty Photographs)

There aren’t many individuals that legitimately take pleasure in flying, and I’m certain there’s a protracted listing of issues that the majority of us would relatively be doing than squeezing into an aluminum tube for just a few hours. In current months, nevertheless, it looks like flying has gotten worse, and now there are stats to show simply how terrible it has been for many people.

Within the first three months of 2023, complaints about airways within the U.S. have been up 88 % over the identical interval in 2022, in response to a report from the Related Press. In whole, the variety of complaints towards airways hit 24,965 between January and the tip of March 2023.

Whereas all complaints have been on the rise, it’s alarming to study that the variety of points referring to accessibility nearly doubled through the interval. Because the Related Press explains:

The Transportation Division mentioned that disability-related complaints, akin to delaying or damaging wheelchairs, are additionally up from final yr. There have been 636 such complaints within the first quarter, practically double the 380 filed throughout the identical interval of 2022. The company says it investigates every of these incapacity complaints.

Nevertheless it wasn’t simply at the beginning of the yr when airline service was terrible. In keeping with the report, the variety of complaints filed towards airways was up 32 % in April and 49 % in Might with greater than 6,400 complaints being lodged with the U.S. Transportation Division.

In actual fact, the company says issues have gotten so dangerous that it hasn’t been capable of course of all of the complaints it’s obtained this yr, so Might is the newest month it might probably provide stats for. What’s extra, these figures solely relate to complaints lodged with the Transportation Division, the AP warns that “many extra complaints” have been filed with particular person airways throughout the identical interval.

In addition to an increase within the variety of complaints, the DOT warned that some points may stem from airways asserting “flight schedules that they’re unlikely to have the ability to carry out.” As such, the company is now investigating “a number of home airways” and warned that they might face a hefty effective if discovered at fault.


Supply hyperlink


Please enter your comment!
Please enter your name here